If you wish to cancel an order, you must notify the merchant immediately, preferably by phone on +40 729 555 677, quoting the order number (invoice series), within 24 hours at most of placing the order.
If the cancellation is accepted, no additional cancellation fee applies. If the merchant refuses to cancel the order because the goods have already been shipped or the product has already been personalised, the order cannot be cancelled.
Orders that have already been shipped will not be refunded, in accordance with O.U.G. 34/2014 (as per ANPC).
If the cancellation was requested in time and the Merchant has accepted it, we will refund or re-credit your account with the full amount within 7 business days.
The Merchant may cancel an order if the product is unavailable for any reason attributable to its platform. In this case, we will notify you where applicable and refund any payment made.
An order placed by the User may be cancelled without prior notice and without any further obligation of either party towards the other, and without either party being able to claim damages from the other, in the following cases:
a) The bank that issued the User’s card does not accept the transaction, in the case of online payment;
b) The transaction is invalidated by the card processor approved by our company, in the case of online payment;
c) The details provided by the User on the Platform are incomplete and/or incorrect;
