Orders within Romania are delivered by DPD courier to the address provided during the online ordering process. Delivery costs 25 lei for any order and is shown in the shopping cart and on the checkout page, before payment.
For products in stock, delivery within Romania takes about 1–3 business days from the moment the order is invoiced and the AWB (waybill) is generated in the courier’s platform. A placed order reserves the stock and is then confirmed by a member of our team, either the same day or the next business day. Once the order is confirmed, you will receive an email/SMS with the delivery details. For products personalised with embroidery, we will call you to confirm the order.
Depending on the courier’s workload, delivery may occasionally take an extra 1–2 days.
Parcels cannot be collected from our warehouse. Delivery is made directly to the address provided during the online ordering process.
We deliver both within Romania and across Europe. For deliveries outside Romania, please contact us before placing your order to agree on the delivery cost and time.
If a product is out of stock, our support team will contact you to agree on a delivery date based on stock availability from our suppliers.
Once we have agreed on a delivery date, we do everything in our power to meet it. Sometimes exceptional situations arise that are beyond our control (crises affecting international and national transport, our relationship with suppliers, unforeseeable issues with our transport partners’ schedules, extreme weather, difficult access to the address, etc.). In such cases we will promptly let you know about any delays, or you can check the delivery status in your account.
Once the AWB (or delivery note) has been generated in the courier’s platform, you will receive an email/SMS from cusutcuataroz.ro with the delivery details: the AWB number, the name of the courier and a link to track the entire delivery online. When the products in your order leave our warehouse for the courier’s logistics centre, you will receive another email notification from us.
DPD may also send you an email or SMS notification a few hours before delivery.
If you have missed these email notifications, you can always check the status of your order and its delivery in your account!
All deliveries are made by authorised carriers holding a national transport licence and complying with personal data protection legislation.
Returns are accepted in accordance with the terms and conditions and this Returns policy, in line with Government Emergency Ordinance (O.U.G.) 34/2014 on consumer rights in distance contracts. After reading the information below carefully, please fill in the return form to speed up the whole process.
Products ordered online may be returned without giving any reason within 14 days of receipt. Before the withdrawal period expires, the consumer has the right to withdraw from this contract without having to justify the decision and without bearing any costs other than those provided for in Articles 13 and 14 of O.U.G. 34/2014, within 14 calendar days from the day they take physical possession of the product.
The consumer must return the products within 14 calendar days at most from notifying their withdrawal from the contract by filling in the return form below, using the same means by which they were delivered (the same courier that delivered the products). cusutcuataroz.ro will send the courier to collect the product(s), and the cost of the return will be invoiced to the consumer for processing the return and restocking the product.
We recommend keeping the original packaging to protect the products (box, carton, pallet, etc.).
The returned product must be in the same condition in which it was delivered. The consumer is only liable for any diminished value of the products resulting from handling them other than as necessary to establish their nature, characteristics and functioning, in accordance with Article 14(3) of O.U.G. 34/2014.
cusutcuataroz.ro will refund the value of the product as soon as possible (within 14 calendar days at most) from the date the Consumer informs cusutcuataroz.ro of their decision to withdraw from the contract and the return is accepted, provided that the returned product has been received within the legal period of 14 days from the withdrawal notified by the consumer.
If an entire order is returned, cusutcuataroz.ro will refund the value of the products and the cost of the delivery with which the order was sent to the Consumer. In the case of a partial return (only some of the products in an order), cusutcuataroz.ro will refund only the value of the returned products.
Refunds are made electronically (to the card used for payment, or by bank transfer for orders paid cash on delivery or by bank transfer).
cusutcuataroz.ro may delay the refund until it has received the product, inspected it and accepted the return. The amount refunded will be calculated according to the condition of the product and whether it can be resold as an opened item, but no more than 20% will be deducted from the amount paid by the Consumer.
The return form is a template and is not mandatory. Under O.U.G. 34/2014, the customer must provide the complete details needed for the return. The customer understands that filling in the return form speeds up the return process. The return address will be communicated after we receive the return request; it may differ depending on the supplier of the product. After the returned product is received, a specialist will examine its condition and report on it by email to cusutcuataroz.ro.
Returns of personalised products (special sizes, custom embroidery) will be refused.
cusutcuataroz.ro has the right to refuse a return in the following situations:
If the purchased product is replaced with another product with different specifications, of a different type or with a different serial number (SN);
If the return request is made more than 14 days after the goods came into your possession;
If the returned product is not in the same condition in which it was delivered, i.e. with all labels intact and with all the documents that accompanied the delivered product.
If the identification labels of the product or its packaging, or the return label where applicable, are damaged or missing;
Products that have been worn, washed or smell of perfume;
Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer (e.g. stockings, underwear, dummies, toothbrushes, etc.);
Goods which, after delivery, are inseparably mixed with other items;
If the delivered order contained several identical products and all of them were unsealed and used.
The products have been personalised.
If the conditions above are found not to be met, the value of the returned products will not be refunded and the parcel will be sent back to the consumer, who will also bear the cost of sending the product(s) back.
If the product is returned in a condition in which it can no longer be sold as new (opened packaging, missing accessories, damaged), we reserve the right to charge a fee for restoring the product to its original condition, where applicable, or to cover the price difference resulting from selling the product as an opened item; alternatively, at the Buyer’s request, we will send the goods back, with the delivery costs borne by the Buyer.
